Answers to Common Questions
Q: How long does the application process take?
A: Typically applications take about six business days to process. Incomplete applications can be delayed until completed. Be sure to complete all sections of the application and submit all necessary supporting documents.
When the new application process begins you will be able to submit your applications online, through our Wyoming Eligibility System (WES). In most situations you will be able to receive real-time eligibility determinations.
Q: What supporting documents do I need to provide?
A: Currently when your child is determined eligible, you will need to provide us with your child’s birth certificate. You can mail or fax these documents to us.
After the implementation of WES, additional verification items will be requested.
Q: Will I need to supply a C.I.B.?
A: If your child is Native American we will need the C.I.B. within 90 days. If we do not receive this document within 90 days your child will be placed into the appropriate cost share plan based on income.
Q: Will my child’s coverage be cancelled if I can’t provide income, citizenship or C.I.B. documentation?
A: Yes. If these documents are requested, you will need to supply them to us within 90 days to maintain your child’s health coverage.
Q: If I am not the child’s parent can I still apply for them?
A: Parents, grandparents, siblings, foster parents and other family members can apply for a child so long as the child lives with that family member at least 50% of the time.
Q: How will I be notified if my children are enrolled into the program?
A: You will receive a letter from the Wyoming Department of Health stating that your child or children were determined eligible for the Kid Care CHIP program. The letter will indicate your child’s insurance coverage start date. You will also receive a parent handbook, provider directory and subscription agreement from Blue Cross Blue Shield of Wyoming. Your child’s medical and dental insurance cards will also be sent to you. Please present these cards to the provider each time your child receives services.
Q: Will someone contact me if my child/children did not qualify?
A: In the event your child does not meet eligibility guidelines you will receive a letter by mail indicating the reasons why your child did not qualify.
Q: Are Kid Care CHIP and Medicaid the same program?
A: No. Kid Care CHIP and Medicaid are two different programs with different eligibility requirements. Eligible applicants are placed into the program for which they qualify.
Q: What if I have specific questions about my child’s insurance coverage?
A: If you have questions regarding your child's medical coverage or claims please contact Blue Cross Blue Shield of Wyoming. https://www.bcbswy.com/
If you have questions regarding your child's dental coverage or claims please contact Delta Dental of Wyoming. http://www.deltadentalwy.org/
Q: How can I apply?
A: Currently the fastest way to apply is online. You can complete and submit the application on the Healthlink website, https://healthlink.wyo.gov/. In addition, you can complete the application process over the phone by calling our Customer Service Center, you can request a paper application be mailed to you, or you can complete the application in person at our Cheyenne Customer Service Center. To return paper applications you can mail, fax or email the application to us.
Call the Customer Service Center at: 1-855-294-2127 or for TTY/TDD: 1-855-329-5204
Fax Applications to: 1-855-329-5205
Scan and email applications to: email@example.com
Mail applications or apply in person at:
WDH Customer Service Center
6101 Yellowstone Rd., Suite 259D
Cheyenne, WY 82002
In the near future you will be able to apply on-line using our WES system that will provide real-time determinations in most cases.
Q: How long is my child covered for and do I need to renew?
A: Once qualified, children remain eligible for 12 continuous months as long as they continue to meet certain eligibility requirements. After one year you will need to complete the renewal process.
Q: What is the renewal process?
A: Renewing your child's insurance coverage is easy and takes just minutes to complete. You can renew by calling the Customer Service Center at: 1-855-294-2127.
In the near future online renewals will be available through our WES system.
Q: What happens if I don’t renew in time?
A: If you do not complete the renewal process your child’s coverage will end, and you will need to complete the application process over again.
Q: What medical and dental providers accept Kid Care CHIP?
A: You will receive a Provider Directory by mail with your child’s insurance card. The directory lists the providers who accept Kid Care CHIP. You can also access the directory through the Blue Cross Blue Shield provider directory link, https://www.bcbswy.com/docs/coverage/Kid_Care_CHIP_Directory.pdf.