IT Service Mission
The Wyoming Department of Health Information Technology Services' mission is to work in partnership with Department of Health Programs to optimize the use of information technologies to meet business challenges and to foster citizen self-sufficiency in using those technologies while providing the following:
- Faster, easier, more cost-effective, accurate information services to the public through automating WDH services and by empowering WDH employees with office automation tools and technology.
- Support services and relevant technologies that empower and assist our employees in the accomplishment of their missions.
- Focused citizen-driven solutions, coordinated information technology planning, cost-effective tools, and timely technical services.
- Ensure that the Department of Health’s future technology needs and Information Management Services are planned, strategically aligned, and prioritized according to WDH needs and objective
WDH-IT Service Areas
IT Support Services
Service Desk
The Service Desk is the single point of contact for all WDH-IT Services, to direct questions and report problems. In response, the Service Desk will resolve the issue, help the user maximize use of applications and equipment or distribute the call to the appropriate staff. The Service Desk works with IT Field Support personnel to maintain high levels of service to the user community through communications, reliability and quality of services provided.
The WDH-IT Service Desk can be reached from 7:30 am until 5:00 pm Monday through Friday by calling 307-777-5940 or by email at: wdhservicedesk@wyo.gov.
Let us be your starting point for all WDH-IT service and support information!
Field Support
Field Support provides direct and indirect IT assistance for daily field office operations and scheduled technology rollout of software and hardware.
For more information contact: Heather Sachse 307-777-5270
IT Infrastructure Services
Operations
Operations provides direct support for end users involving technology devices such as PDAs, laptops, computers, projectors, Tandberg video conferencing systems and related applications. This involves creating, deploying and maintaining of these related devices. Imaging of department computers, CD/DVD duplication, VHS/DVD translation as well as various other multi-media services are also available. IT support of Dept/Division/Program events involving multi-media presentations or video conferencing can be coordinated to the need of the event.
For more information contact: Heather Sachse 307-777-5270
Networks
The Enterprise Network group provides a complete network solution tailored to the specific needs of each program. We are dedicated to providing world class information technology products and services with a focus on exceeding customer expectations. We design, deploy and support various types of infrastructure solutions.
Our Capabilities and Expertise:
- Network Security
- Wide Area Networks (WAN)
- Local Area Networks (LAN)
- Wireless Networks
- Network Monitoring
- Virtual Private Networks (VPN)
- Remote Access
- Domain Name Services (DNS)
- Collaboration Services
- Virus Protection
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- Directory Services
- Email Services
- Listserv
- Database Administration
- Data Backup
- File Storage
- Secure FTP
- Web and App Server Hosting
- Reporting Services
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For more information contact: Rick Joslin 307-777-6010
IT Development Services
Applications Development
Over the past year we have managed to build a solid team of developer professionals that come from various backgrounds and expand the creative potential of IT. The expertise that they posses embraces a wide range of custom programming skills involving the latest and most effective development technologies, such as .NET (ASP.NET, C#, VB.NET), XML and many more. This to a great extent defines the quality, lower cost to the customer, and reliability of the custom software applications that we develop.
Our world class programmers are ready to help you succeed on your most challenging .NET initiatives.
Our Capabilities and Expertise:
- Application Development
- Business Process Analysis
- Change Management
- COTS Software Tailoring
- Data Warehousing
- Database Administration
- Interface Specifications & Development
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- Database Design & Development
- Rules Based Systems
- E-Business Solutions
- Enterprise Application Architecture
- Enterprise Architecture & Planning
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For more information contact: Mark Wehde 307-777-5969
Download a PowerPoint of the Health Website Content Management System (4mb)
Project Management Office
Our Vision is to conduct successful IT projects; every Time, without exceptions.
The IT Project Management Office provides Wyoming Department of Health with organized and consistent IT project management services based on industry best practices. Our goal is to facilitate the delivery of customer centric technology solutions on time, within budget and in a manner which meets or exceeds the expectations of our customers and stakeholders.
Our Services Include:
- Business Analysis
- Requirements Gathering
- Project Management
- Project Coaching
- Consulting
- Mentoring
- Assistance with RFPs/Business Cases
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Do you need assistance with a Project or Initiative? Contact us today to find out how we can help. Call Jerry Isbell at 307-777-8513
Administration
IT Administrator: Ray Brand, 307-777-3556